Une question ?
FAQs
- What are the delivery times?
Orders are processed within 24 to 48 hours, then they are sent by followed letter. In mainland France, the indicative delivery time is 2 to 5 working days. Internationally, the delivery time varies between 4 working days for the closest destinations, and up to 15 working days.
- How can I track my order?
As soon as your order is shipped, an email will provide you with the tracking number of your shipment. To track your shipment, you can enter the tracking number directly on the La Poste website.
- My order is having a delivery problem, what should I do?
As a reminder, the letter tracked in mainland France has a delay of 2 to 5 working days from the date of dispatch, and 4 to 15 working days internationally, as long as this deadline has not passed, it there is no reason to worry. If your order is late, you will find the current status of your order on the La Poste website, mentioning the tracking number. If your order is marked as delivered but you have not yet received it, this may be because tracking is sometimes updated before delivery, so it may be delivered shortly after in the day or even the next day. If this is not the case, it is advisable to contact the nearest post office to see if they have received the package, and its surroundings in case the postman has the wrong mailbox.
- Can I have my order delivered abroad/overseas?
Yes, we deliver internationally and in the French Overseas Territories.
- Can I make an exchange?
If you wish to make an exchange, you have up to 30 days from the date of receipt of the order to return your jewelry to us. The jewelry must of course be in perfect condition. We invite you to return your jewelry in its original pouch by registered letter to the following address, accompanied by proof of purchase and the completed after-sales service form which can be found here (english form here). You can also make your request via your Customer Area in the “My Account” tab then “My Orders”. Shipping costs are the responsibility of the buyer. Here is our postal address:
MEORA
7 Avenue de La Garde Pré
78290 Croissy sur Seine
France
Upon receipt of your jewelry, we will issue you a credit note for the price of the returned jewelry including the free shipping costs by registered letter so that you can recommend the jewelry of your choice.
If you have any questions, simply ask contact us by email: contact@meora-paris.com.
- Can I make a return?
If you wish to return your jewelry, you have up to 30 days from the date of receipt of the order to return your jewelry to us. The jewelry must of course be in perfect condition and not have been worn. We invite you to return your jewelry in its original pouch by registered letter to the following address, accompanied by proof of purchase and the completed after-sales service form which can be found here (english form here).
You can also make your request via your Customer Area in the “My Account” tab then “My Orders”. Shipping costs are the responsibility of the buyer. Here is our postal address:
MEORA
7 Avenue de La Garde Pré
78290 Croissy sur Seine
France
Upon receipt of your jewelry, we will issue a refund for your order, including shipping costs, no later than 30 days after exercising the right of withdrawal.
If the 30-day deadline is not respected, we can only offer you an exchange or a credit.
If you have any questions, simply contact us by email: contact@meora-paris.com.
- How does the guarantee work?
All jewelry is guaranteed for one year from the date of purchase upon presentation of proof of purchase. The guarantee covers potential breakage of the jewelry, but not the natural wear and tear of the parts.
- How do I have my jewelry repaired?
We invite you to do so return by mail in a followed letter, accompanied by the duly completed after-sales service form which can be found here (english form here).
Upon receipt, we will process your request within as soon as possible then we will send your piece of jewelry to your home (a confirmation email will then be automatically sent to your mailbox as soon as it leaves).
Under warranty, support is free. Otherwise, after assessment, if we can repair your jewelry we will send you a quote for the cost of the repairs. We will offer you the fairest price.
Here is the address to send us your jewelry:
MEORA
7 Avenue de La Garde Pré
78290 Croissy sur Seine
France
If you have any questions, simply contact us by email: contact@meora-paris.com.
- Can I have my jewelry repaired if the warranty has expired?
Even if the warranty has expired, we remain available for possible repairs so that you can still enjoy your jewelry. We invite you to contact us by email contact@meora-paris.com attaching proof of purchase and a photo of your jewelry. After assessment, if we can repair your jewelry we will send you a quote for the repair: we will offer you the fairest price.
- Can I modify/cancel my order?
Once your order has been placed, if you wish to modify or cancel it, we invite you to contact us as soon as possible by email with your request contact@meora-paris.com
We will not be able to modify or cancel your order if it has already been shipped. Otherwise, we will be happy to help you.
- How is my order packaged?
The jewelry is all packaged in small linen bags. Small items that are not likely to get tangled, such as rings or earrings, can be grouped together in the same bag. If you would like each piece of jewelry to be put in separate pouches, do not hesitate to let us know by leaving us a message when placing your order. Orders marked as "gift" are sent with a small card on the back of which you can write a little note. If you would like us to write it, you can leave us a message when placing the order.
Orders are sent in padded envelopes which have the advantage of being able to arrive directly in your mailboxes 💌 The envelopes are recyclable, just detach the bubble part from the paper part!
- What is the meaning of my stone?
Agate: Luck, self-confidence and courage.
Amazonite: Appeasement, happiness, protection and friendship.
Apatite: Balance, calm and confidence.
Labradorite: Protection, self-confidence, harmony and intuition.
Lapis Lazuli: Creativity, courage , evening confidence, love and friendship.
Malachite: Purity, self-confidence and calm.
Nacre: Maternal and feminine virtues, security, gentleness and power.
Onyx: Emotional balance, calm and harmony.
Tiger's eye: Confidence and protection.
Prehnite: Protection, calming, serenity and self-acceptance.
Rose quartz: Love, inner peace, tenderness, family and friendship.
Tourmaline: Vitality, creativity and wisdom.
- How to take care of my jewelry
To protect your jewelry as much as possible, we advise you to remove it when you shower or bathe, especially in water chlorinated or salty. It is also advisable to avoid contact with perfumes, cosmetics, hydro-alcoholic gel and household products.
When you are not wearing your jewelry, it is advisable to store them in their pouch in a separate room. away from humidity and extreme temperatures.
- How do I preserve and revive the shine of my jewelry?
When you are not wearing your jewelry, it is strongly recommended to store them in their linen pouch to protect them from light and to keep them in a place protected from humidity.
For silver jewelry, you can revive the shine of your jewelry using a silverware product (Polish). Please always use a soft cloth so as not to scratch your jewelry.
For gold-plated and steel jewelry, you can regularly use a soft, dry cloth to revive their shine.
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