Effective as of 20/02/2023

ARTICLE 1 – SCOPE

These General Terms and Conditions of Sale (“T&Cs”) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (“the Customer” or “Customers”) wishing to purchase the products offered for sale (“the Products”) by the Seller on the website www.meora-paris.com. The Products offered for sale on the website are:

Jewellery in 18-carat gold-plated brass, 925 silver, and stainless steel.

The main characteristics of the Products, in particular their specifications, illustrations and indications of dimensions or capacity, are presented on the website www.meora-paris.com, which the Customer is required to read before placing an order.

The choice and purchase of a Product are the sole responsibility of the Customer.

The Product offers are valid while stocks last, as specified at the time the order is placed.

These T&Cs are accessible at any time on the website www.meora-paris.com and shall prevail over any other document.

The Customer declares that they have read these T&Cs and accepted them by ticking the box provided for this purpose before starting the online order process on the website www.meora-paris.com.

Unless proven otherwise, the data recorded in the Seller’s computer system constitutes proof of all transactions concluded with the Customer.

The Seller’s contact details are as follows:

MEORA
93 Rue de Charonne
75011 Paris
France

Registration number: 948 865 381

Email: contact@meora-paris.com

Telephone: +33770358074

EU VAT number: FR 11948865381

The Products presented on the website www.meora-paris.com are offered for sale in France and several other countries worldwide.

For any order shipped to a country other than mainland France, the Customer is the importer of the Product(s) concerned.

Customs duties or other local taxes, import duties or state taxes may be payable. They will be borne solely by the Customer and are their sole responsibility.

ARTICLE 2 – PRICES

The Products are supplied at the prices in force as shown on the website www.meora-paris.com at the time the order is recorded by the Seller.

Prices are expressed in euros, inclusive of all taxes (VAT included).

The prices take into account any discounts that may be granted by the Seller on the website www.meora-paris.com.

These prices are firm and non-revisable during their period of validity, but the Seller reserves the right, outside the period of validity, to change prices at any time.

Prices do not include handling, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the website and calculated prior to placing the order.

The amount payable by the Customer corresponds to the total purchase price, including these additional costs.

An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.

ARTICLE 3 – ORDERS

It is the Customer’s responsibility to select on the website www.meora-paris.com the Products they wish to order, according to the following process:

The Customer selects a Product, adds it to their cart, which they may delete or modify before confirming the order and accepting these General Terms and Conditions of Sale. They will then enter their details or log in to their account and choose the delivery method. After confirming the information, the order will be considered final and will require payment by the Customer under the terms provided.

Product offers are valid as long as they are visible on the website, subject to availability.

The sale will only be considered final once full payment of the price has been received. It is the Customer’s responsibility to check the accuracy of the order and to report any errors immediately.

Any order placed on the website www.meora-paris.com constitutes the formation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer may track the status of their order on the website.

ARTICLE 3 BIS – CUSTOMER AREA – ACCOUNT

To place an order, the Customer is invited to create an account (personal space).

To do this, they must register by completing the form provided at the time of ordering and undertake to provide truthful and accurate information concerning their identity and contact details, in particular their email address.

The Customer is responsible for keeping the information provided up to date. They may modify it by logging into their account.

To access their personal space and order history, the Customer must log in using the username and password provided after registration, which are strictly personal. As such, the Customer undertakes not to disclose them. Failing this, they will remain solely responsible for any use made of them.

The Customer may also request the deletion of their account by going to the dedicated page in their personal space or by sending an email to: contact@meora-paris.com. The deletion will take effect within a reasonable time.

In the event of non-compliance with the General Terms and Conditions of Sale and/or Use, the website www.meora-paris.com may suspend or even close a Customer’s account after sending a formal notice by email that remains without effect.

Any account deletion, for whatever reason, results in the permanent deletion of all of the Customer’s personal data.

Any event due to force majeure resulting in a malfunction of the website or server, and subject to any interruption or modification in the event of maintenance, does not engage the Seller’s liability.

Creating an account implies acceptance of these General Terms and Conditions of Sale.

ARTICLE 4 – PAYMENT TERMS

The price is paid via secure payment, under the following method: payment by bank card.

The price is payable in full by the Customer on the day the order is placed.

Payment data is exchanged in encrypted form using the protocol defined by the approved payment service provider handling banking transactions carried out on the website www.meora-paris.com.

Payments made by the Customer will only be considered final once the Seller has actually collected the sums due.

The Seller is not obliged to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated above.

ARTICLE 5 – DELIVERY

The Products ordered by the Customer will be delivered in mainland France and in certain international countries.

Deliveries are made within an indicative period of 3 to 6 working days in mainland France, and 5 to 15 working days for international deliveries, to the address indicated by the Customer when placing the order on the website.

Delivery is deemed to have taken place when the Customer obtains physical possession or control of the Product. Except in special cases or where one or more Products are unavailable, the ordered Products will be delivered in a single shipment.

The Seller undertakes to make every effort to deliver the Products ordered by the Customer within the timeframes indicated above.

If the Products ordered have not been delivered within 10 working days after the indicative delivery date, for any reason other than force majeure or the Customer’s fault, the sale may be cancelled at the Customer’s written request under the conditions provided for in Articles L 216-2, L 216-3 and L 241-4 of the French Consumer Code. The sums paid by the Customer will then be refunded no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.

Deliveries are carried out by an independent carrier, to the address indicated by the Customer at the time of ordering and to which the carrier can easily gain access.

Where the Customer arranges their own carrier, chosen by themselves, delivery is deemed to have taken place once the Products ordered have been handed over by the Seller to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier’s responsibility to carry out the delivery and has no recourse against the Seller in the event of non-delivery of the transported goods.

If the Customer makes a specific request concerning the packaging or transport conditions of the ordered Products, which is duly accepted in writing by the Seller, the related costs will be subject to additional specific invoicing, based on a quotation previously accepted in writing by the Customer.

The Customer is required to check the condition of the delivered Products. They have a period of 30 days from delivery to submit any claims by email to: contact@meora-paris.com, accompanied by all supporting documents (in particular photos). After this period, and if these formalities are not complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim can be validly accepted by the Seller.

The Seller will refund or replace, as soon as possible and at its own expense, any delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those set out in these T&Cs.

The transfer of the risks of loss and damage relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk, except where the Customer has chosen their own carrier. In that case, the risk is transferred at the time the goods are handed over to the carrier.

ARTICLE 6 – TRANSFER OF OWNERSHIP

Ownership of the Products will only be transferred from the Seller to the Customer after full payment of the price by the latter, regardless of the delivery date of said Products.

ARTICLE 7 – RIGHT OF WITHDRAWAL

In accordance with Article L221-18 of the French Consumer Code: “For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.”

The right of withdrawal may be exercised online, using the withdrawal form available on the FAQ page of the website, or by any other unambiguous statement expressing the wish to withdraw, including by postal mail sent to the Seller at the postal or email address indicated in ARTICLE 1 of these T&Cs.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that the Products can be resold as new, and must be accompanied by the purchase invoice.

Products that are damaged, soiled or incomplete will not be accepted.

Return shipping costs are borne by the Customer.

Exchanges (subject to availability) or refunds will be made within 14 days from the date of receipt by the Seller of the Products returned by the Customer under the conditions set out in this article.

ARTICLE 8 – SELLER’S LIABILITY – WARRANTIES

The Products supplied by the Seller benefit from:

– the legal guarantee of conformity, for defective, damaged or faulty Products or Products that do not correspond to the order,

– the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the delivered products and making them unfit for use,

Provisions relating to legal warranties

Article L217-4 of the French Consumer Code

“The seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. It shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation where the latter has been made its responsibility under the contract or has been carried out under its responsibility.”

Article L217-5 of the French Consumer Code

“The goods conform to the contract:

1° If they are fit for the purpose usually expected of similar goods and, where applicable:

  • If they correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;

  • If they present the qualities that a buyer may legitimately expect having regard to public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller.”

Article L217-12 of the French Consumer Code

“Any action resulting from a lack of conformity shall be time-barred after two years from the delivery of the goods.”

Article 1641 of the French Civil Code

“The seller is bound by a warranty on account of hidden defects in the item sold which render it unfit for the use for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would only have given a lesser price for it, had they known of them.”

Article 1648 paragraph 1 of the French Civil Code

“Any action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.”

Article L217-16 of the French Consumer Code

“Where the buyer asks the seller, during the course of the commercial guarantee granted at the time of the acquisition or repair of movable property, to restore the item to its original condition under the guarantee, any period of immobilisation of at least seven days shall be added to the remaining term of the guarantee. This period shall run from the date of the buyer’s request for intervention or from the date on which the item in question is made available for repair, if this is later than the request for intervention.”

To exercise their rights, the Customer must inform the Seller in writing (email or letter) of the non-conformity of the Products or the existence of hidden defects as soon as they are discovered.

The Seller will refund, replace or repair the Products or parts under warranty that are deemed non-compliant or defective.

Shipping costs will be refunded on the basis of the invoiced rate and return costs will be refunded upon presentation of supporting documents.

Refunds, replacements or repairs of Products deemed non-compliant or defective will be carried out as soon as possible and no later than 15 days after the Seller has acknowledged the lack of conformity or hidden defect. Refunds may be made by bank transfer or cheque.

The Seller’s liability cannot be incurred in the following cases:

  • Failure to comply with the legislation of the country in which the Products are delivered, which it is the Customer’s responsibility to check.

  • In the event of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.

  • The photographs and graphics presented on the website are not contractual and do not engage the Seller’s liability.

The Seller’s warranty is in any event limited to the replacement or refund of Products that are non-compliant or affected by a defect.

Provisions relating to the commercial warranty

Products purchased on the website www.meora-paris.com may, in addition to the legal guarantees of conformity and hidden defects, benefit from a commercial warranty as indicated, where applicable, in the description of a given Product, under the following terms, conditions and prices:

All jewellery is guaranteed for one year from the date of purchase upon presentation of proof of purchase. The warranty covers potential breakage of the jewellery, but not normal wear and tear.

This commercial warranty covers the following situations:

Accidental breakage of jewellery purchased less than one year ago.

This warranty is excluded in the following situations:

Jewellery showing signs of natural wear, such as oxidation.

It applies under the following conditions:

Please return the item by tracked mail, together with the after-sales form (French) (After sales form – English).

Once received, we will process your request as quickly as possible and then send your jewellery back to your home address (a confirmation email will automatically be sent to you as soon as it is dispatched to your letterbox).

If the item is under warranty, the repair is free of charge. Otherwise, after inspection, if we are able to repair your jewellery, we will send you a quote for the cost of the repair. We will do our best to offer you the fairest possible price.

Please send your jewellery to the following address:

MEORA
93 Rue de Charonne
75011 Paris
France

If you have any questions, simply contact us by email: contact@meora-paris.com.

ARTICLE 9 – PERSONAL DATA

The Customer is informed that the collection of their personal data is necessary for the sale of the Products and their delivery/shipping, which are entrusted to the Seller. This personal data is collected solely for the performance of the sales contract.

9.1 Collection of personal data

The personal data collected on the website www.meora-paris.com is as follows:

  • Account creation
  • When creating a Customer/user account: first name, last name, postal address, telephone number and email address.
  • Payment

In connection with payment for the Products offered on the website www.meora-paris.com, the site records financial data relating to the Customer’s/user’s bank account or credit card.

9.2 Recipients of personal data

Personal data is used by the Seller and its contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of the Products.

The category(ies) of contractor(s) is/are:

  • Payment service providers
  • Transport service providers

9.3 Data controller

The data controller is the Seller, within the meaning of the French Data Protection Act and, as of 25 May 2018, of Regulation (EU) 2016/679 on the protection of personal data.

9.4 Limitation of processing

Unless the Customer gives their express consent, their personal data will not be used for advertising or marketing purposes.

9.5 Data retention period

The Seller will retain the data collected for a period of 5 years, covering the limitation period for contractual civil liability.

9.6 Security and confidentiality

The Seller implements organisational, technical, software and physical measures in the field of digital security to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Exercising Customers’ and users’ rights

In accordance with the regulations applicable to personal data, Customers and users of the website www.meora-paris.com have the following rights: they may update or delete their data as follows:

By sending a request to the following email address: contact@meora-paris.com.

  • They may delete their account by writing to the email address indicated above
  • They may exercise their right of access to find out what personal data is held about them by writing to the email address indicated above
  • If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the email address indicated above
  • They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the email address indicated above
  • They may also request the portability of the data held by the Seller to another service provider
  • Finally, they may object to the processing of their data by the Seller

These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or email to the Data Controller at the contact details indicated above.

The Data Controller must respond within a maximum period of one month.

If the Data Controller refuses to comply with the Customer’s request, the refusal must be justified.

The Customer is informed that, in the event of refusal, they may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to the competent courts.

The Customer may be invited to tick a box indicating that they agree to receive informational and promotional emails from the Seller. They may withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 – INTELLECTUAL PROPERTY

The content of the website www.meora-paris.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any full or partial reproduction of this content is strictly prohibited and may constitute an infringement offence.

ARTICLE 11 – APPLICABLE LAW – LANGUAGE

These T&Cs and the transactions arising from them are governed by and subject to French law.

These T&Cs are drafted in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 12 – DISPUTES

For any complaint, please contact the Seller’s customer service at the postal or email address indicated in ARTICLE 1 of these T&Cs.

The Customer is informed that they may, in any event, resort to conventional mediation, in particular with existing sectoral mediation bodies, or to any alternative dispute resolution method (such as conciliation) in the event of a dispute.

The Customer is also informed that they may use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from purchase and sale transactions concluded in application of these T&Cs and which have not been resolved amicably between the Seller and the Customer or by mediation shall be submitted to the competent courts under ordinary law.

ARTICLE 13 – ENVIRONMENTAL RESPONSIBILITY

In accordance with Article L541-10-13 of the French Environmental Code, Méora Paris is registered with ADEME and holds a unique identifier attesting to its compliance with regulatory obligations relating to Extended Producer Responsibility (EPR) for household packaging and graphic paper, issued by Citeo.

Unique identifier: FR467085_01DPJY