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FAQs
- What are the delivery times?
Orders are processed within 24 to 48 hours, then they are sent by followed letter. In mainland France, the indicative delivery time is 2 to 5 working days. Internationally, the delivery time varies between 4 working days for the closest destinations, and up to 15 working days.
- How can I track my order?
As soon as your order is shipped, an email will provide you with the tracking number of your shipment. To track your shipment, you can enter the tracking number directly on the La Poste website.
- My order is having a delivery problem, what should I do?
As a reminder, the letter tracked in mainland France has a delay of 2 to 5 working days from the date of dispatch, and 4 to 15 working days internationally, as long as this deadline has not passed, it there is no reason to worry. If your order is late, you will find the current status of your order on the La Poste website, mentioning the tracking number. If your order is marked as delivered but you have not yet received it, this may be because tracking is sometimes updated before delivery, so it may be delivered shortly after in the day or even the next day. If this is not the case, it is advisable to contact the nearest post office to see if they have received the package, and its surroundings in case the postman has the wrong mailbox.
- Can I have my order delivered abroad/overseas?
Yes, we deliver internationally and in the French Overseas Territories.
- Can I exchange an item?
If you would like to make an exchange, you have up to 30 days from the date you receive your order to return your jewelry to us. The jewelry must, of course, be in perfect condition. Please return your jewelry in its original pouch by tracked mail to the following address, along with your proof of purchase and the completed after-sales service form, which can be found here (English form here). You can also make your request via your Customer Area under the "My Account" then "My Orders" tab. Return shipping costs are the responsibility of the buyer. Here is our postal address:
MEORA Paris
2 rue Guy de Maupassant
75116 Paris, France
Upon receiving your jewelry, we will issue you a store credit for the price of the returned items, including complimentary shipping by tracked letter, so you can order the jewelry of your choice.
If you have any questions, simply contact us by email: contact@meora-paris.com.
- Can I make a return?
If you wish to return your jewelry, you have up to 30 days from the date you receive your order to send your pieces back to us. The jewelry must of course be in perfect condition and unworn. Please return your items in their original pouch by tracked letter to the following address, along with proof of purchase and the completed after-sales service form available here (English form here).
You can also submit your request via your Customer Area under "My Account" then "My Orders." Shipping costs are the responsibility of the buyer. Here is our mailing address:
MEORA Paris
2 rue Guy de Maupassant
75116 Paris, France
Once we receive your jewelry, we will process the refund for your order, including shipping fees, no later than 30 days after you exercise your right of withdrawal.
If the 30-day period is not respected, we can only offer you an exchange or store credit.
If you have any questions, simply contact us by email: contact@meora-paris.com.
- How does the warranty work?
All jewelry is covered by a one-year warranty from the date of purchase with proof of purchase. The warranty covers potential breakage but not natural wear and tear.
- How do I get my jewelry repaired?
Please return it to us by mail in a tracked letter, along with the fully completed after-sales service form available here (English form here).
Once received, we will process your request as quickly as possible and then send your jewelry back to your home (a confirmation email will be automatically sent to you as soon as it is on its way to your mailbox).
If your jewelry is under warranty, repairs are free of charge. Otherwise, after assessment, if we can repair your piece, we will send you a quote for the repair costs. We will always offer you the fairest price.
Here is the address to send your jewelry to:
MEORA Paris
2 rue Guy de Maupassant
75116 Paris, France
If you have any questions, simply contact us by email: contact@meora-paris.com.
- Can I have my jewelry repaired if the warranty has expired?
Even if your warranty has expired, we are still available for possible repairs so you can continue to enjoy your jewelry. Please contact us by email at contact@meora-paris.com including your proof of purchase and a photo of your jewelry. After assessment, if we can repair your piece, we will send you a quote for the repair: we will always offer you the fairest price.
- Can I modify/cancel my order?
Once your order has been placed, if you wish to modify or cancel it, we invite you to contact us as soon as possible by email with your request contact@meora-paris.com
We will not be able to modify or cancel your order if it has already been shipped. Otherwise, we will be happy to help you.
- How is my order packaged?
The jewelry is all packaged in small linen bags. Small items that are not likely to get tangled, such as rings or earrings, can be grouped together in the same bag. If you would like each piece of jewelry to be put in separate pouches, do not hesitate to let us know by leaving us a message when placing your order. Orders marked as "gift" are sent with a small card on the back of which you can write a little note. If you would like us to write it, you can leave us a message when placing the order.
Orders are sent in padded envelopes which have the advantage of being able to arrive directly in your mailboxes 💌 The envelopes are recyclable, just detach the bubble part from the paper part!
- What is the meaning of my stone?
Agate: Luck, self-confidence and courage.
Amazonite: Appeasement, happiness, protection and friendship.
Apatite: Balance, calm and confidence.
Labradorite: Protection, self-confidence, harmony and intuition.
Lapis Lazuli: Creativity, courage , evening confidence, love and friendship.
Malachite: Purity, self-confidence and calm.
Nacre: Maternal and feminine virtues, security, gentleness and power.
Onyx: Emotional balance, calm and harmony.
Tiger's eye: Confidence and protection.
Prehnite: Protection, calming, serenity and self-acceptance.
Rose quartz: Love, inner peace, tenderness, family and friendship.
Tourmaline: Vitality, creativity and wisdom.
- How to take care of my jewelry
To protect your jewelry as much as possible, we advise you to remove it when you shower or bathe, especially in water chlorinated or salty. It is also advisable to avoid contact with perfumes, cosmetics, hydro-alcoholic gel and household products.
When you are not wearing your jewelry, it is advisable to store them in their pouch in a separate room. away from humidity and extreme temperatures.
- How do I preserve and revive the shine of my jewelry?
When you are not wearing your jewelry, it is strongly recommended to store them in their linen pouch to protect them from light and to keep them in a place protected from humidity.
For silver jewelry, you can revive the shine of your jewelry using a silverware product (Polish). Please always use a soft cloth so as not to scratch your jewelry.
For gold-plated and steel jewelry, you can regularly use a soft, dry cloth to revive their shine.
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